Legal

Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using any products or services provided by Umbra ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not purchase or use our products.

2. Products & Services

We provide digital software tools for game enhancement purposes. All products are delivered digitally via our loader application. Product keys are issued upon successful payment and are tied to your hardware.

3. Refund Policy

Due to the digital nature of our products, all sales are final. Refunds may be issued at our sole discretion under the following circumstances:

  • Product is non-functional and our support team is unable to resolve the issue
  • A duplicate purchase was made in error
  • The product becomes permanently unavailable during your subscription period

Refund requests must be submitted within 24 hours of purchase.

4. Account & Key Usage

  • Each product key is licensed to a single user and a single hardware configuration
  • Sharing, reselling, or redistributing keys is strictly prohibited
  • We reserve the right to revoke access for any violation of these terms

5. Availability & Updates

We strive to maintain product functionality and undetected status. However, we do not guarantee uninterrupted availability. Products may experience downtime due to game updates, anti-cheat changes, or maintenance. We will work to restore functionality as quickly as possible.

6. Limitation of Liability

Umbra is not responsible for any consequences resulting from the use of our products, including but not limited to account bans, hardware issues, or data loss. You use our products at your own risk and discretion.

7. Privacy

We collect only the information necessary to process your order (email address, payment details via our payment processor). We do not sell or share your personal information with third parties. Payment processing is handled securely by our partners.

8. Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our products after changes constitutes acceptance of the new terms.

9. Contact

For questions or concerns regarding these terms, please reach out to us via our Discord server.